Existing Clients

Need Help?

As an existing Uwin Iwin client, you have access to dedicated support to ensure you’re getting the most from your experience with us. Whether you’re looking for help with your Kudosh card, rewards, or other services, our dedicated team is here to support you.

Need Support?

24/7 Assistance via IVR line on
+27 11 557 5700

Email Assistance

Drop us an email at:
info@uwiniwin.co.za

Contact Uwin Iwin

Complete the contact form below and one of our support team members will get back to you as soon as possible.

Here are some frequently asked questions

How do I activate my card?

All you have to do is go to activate my card and provide the details and submit. You can check your balance and use your card 3 – 4 hours after your card is activated.

You can check your balance on what’s on my card.

If you have lost your card or it has been stolen, immediately cancel it via: I’ve Lost my Card | Kudosh Reward Card | Uwin Iwin

Alternatively, please contact 011 244 2121 (weekdays: 08h00 – 17h00) for assistance.

Your Kudosh card is a reloadable card and can be reloaded and used as often as required.

The card is valid for 3 years, allowing you to continue using any funds loaded to the card throughout this period. Once the card reaches its expiry date, a replacement card will be required before any further transactions can be made.

Yes. Your card can be used for online purchases at South African online retailers that accept card payments.

For added security, some online retailers may require you to enter a One-Time PIN (OTP) or complete a 3D Secure authentication process before your transaction can be approved. Whether this is required will depend on the individual retailer’s online payment security settings.

Should you require any assistance, email us on help@kudosh.com (weekdays: 08h00 – 17h00) and we will assist you as best we can.

No, the Kudosh card cannot be used to withdraw cash from ATMs, bank branches, or retailers.

No, there are no fees charged when making purchases with your card. You may make up to 40 POS transactions per calendar month. If you reach this limit, any remaining funds will still be available and can be used once your transaction count resets at the beginning of the next month.